Spiralling Costs: The continued rise in costs for pet insurance is leading to increasing customer dissatisfaction.

Inefficient Claims Processing: Many insurers still rely on outdated, manual claims processes, leading to delays, errors, and inefficiencies.

Fraudulent Claims: Fraud remains a significant issue, impacting insurers' bottom lines.

Lack of Digital Adoption: Out of 89 pet insurers in the UK, only eight offer online claim submission portals.